Booking and cancellation
How booking a Hoost apartment works today, and which terms apply to your stay.
Draft of 15 September 2026. This page has not yet been reviewed by a legal adviser, and some details are still being confirmed by Hoost.
How to book
Booking online directly on hoost.be is not available yet. To stay with Hoost:
- Send a request through the contact form, send us a WhatsApp message, or call or email us.
- We confirm availability for your dates and, for longer or company stays, send a proposal.
- How the booking is confirmed: A booking is confirmed once you have our written confirmation naming the apartment, the dates and the total price. Until then the dates stay available to others.
The apartments can also be booked on Airbnb. For those bookings, the terms, payment and cancellation policy shown on Airbnb apply.
Stay rules
- Minimum stay: 2 nights
- Maximum per booking: 6 months. A longer stay is possible with a new booking, subject to availability
- Check-in from 15:00, with self check-in
- Check-out by 11:00
- The apartments cannot be used to register an address (domicile)
- Companies can receive an invoice in their name
House rules: No pets. The apartment is used by the guests named in the booking, up to the number of guests we agreed. Check-in is from 15:00 and check-out by 11:00.
Payment and cancellation for bookings with Hoost
- Payment
- Bookings made on Airbnb are paid through Airbnb. For a booking arranged directly with us, we agree the payment in writing beforehand, and companies can be invoiced.
- Deposit
- We do not ask for a security deposit.
- Cancellation
- We apply a strict cancellation policy, the same one that applies to our Airbnb listings: a full refund if you cancel within 48 hours of booking and at least 14 days before check-in; 50% of the nightly rate if you cancel at least 7 days before check-in; after that the booking is not refunded. A booking made on Airbnb is cancelled through Airbnb and follows Airbnb’s handling of that policy.
- Changing dates or ending early
- You can change your dates if the new dates are available. If you leave earlier than booked, the remaining nights are not refunded, except in an emergency.
What the price covers
Included in the accommodation price:
- Electricity, heating and water
Charged on top of the accommodation price:
- Cleaning
- A cleaning fee per booking, added to the price
- Extra cleaning during longer stays
- Can be arranged every two weeks, at extra cost
- City tax
- Not included in the price; added to your booking
Questions
Ask us before you book: info@hoost.be · +32 484 44 96 17 · +32 480 65 99 41