Privacy policy

Who is responsible for your data

Controller

Tanguy De Keyzer

Trading name

Hoost

Address

Block A, Floor 8, Xemxija Park Residence, Triq Raddet ir-Roti, San Pawl il-Baħar (Xemxija) SPB 4233, Malta

E-mail

info@hoost.be

Phone

+32 484 44 96 17 · +32 480 65 99 41

Data protection officer

None appointed. For any question about your data, write to info@hoost.be.

Which personal data we receive

• Stay enquiries (Contact, Corporate, Project accommodation and Relocation forms): first name and last name (or name), email address, phone number (optional), company (where relevant), type of enquiry or purpose of the stay, arrival and departure dates, number of guests, number of apartments, preferred apartment type, whether a company invoice or parking is needed, the apartment you asked about, your message, and the language of the page.
• Property owner enquiries (Property management form): first name and last name, email address, phone number (optional), municipality or neighbourhood of the property, type of property, number of bedrooms, whether it is furnished, its current situation, your preferred start date, the service areas you are interested in, and your message.
• Email, phone and WhatsApp: the details and messages you share with us.
• Bookings and stays: the details needed for your booking and stay, including guest registration details and a copy of an identity document. Exactly which details are recorded: name, date of birth, nationality, home address, type and number of the identity document, and the dates of arrival and departure, as asked for by the guest register that accommodation in Belgium has to keep.
• Visiting the website: only if you accept analytics cookies in the cookie banner, Google Analytics 4 records how the website is used: the pages you view, the website you came from, your device and browser type, your approximate location (country or city, derived from your IP address, which Google Analytics 4 does not store) and anonymous interactions such as a click on a phone number or sending a form, without the form contents. Google acts as our processor for this. We do not use it for advertising, and Google signals are switched off. You can withdraw your consent at any time with “Cookie settings” at the bottom of every page (see the cookie policy). Technical data that the hosting provider may log when you visit: your IP address, the date and time, the page requested, the referring page and your browser type, in the server logs of our hosting provider Vercel. Vercel keeps these logs for a short period for security and to keep the website running; we do not use them to identify visitors.

If you arrive through a link with campaign parameters (utm_source, utm_medium, utm_campaign), those values are sent with the form.

With every form we also receive the page it was sent from and the page language. To stop spam, the form sends the time it was opened and a hidden field that must stay empty. To limit repeated requests, the website keeps a hashed code derived from your IP address and the date for at most 24 hours; the IP address itself is not stored and is not included in the enquiry.

Enquiries are delivered to Hoost by email. The website does not store them in a database. You also receive an email confirming your request, with its reference.

What we use it for

We do not send newsletters or marketing emails, and we do not sell, rent or share your data for anyone else’s marketing. We do not make decisions about you by automated means alone.

Who receives your data

We work with the service providers below. They process your data on our behalf and only for these tasks. We do not sell your data.

If you book through Airbnb, Airbnb also processes your data under its own privacy policy. If you message us on WhatsApp, WhatsApp processes your messages under its own privacy policy.

Transfers of personal data outside the European Economic Area: several of the providers above are based in the United States or use servers there. Where data leaves the EEA, we rely on the EU-US Data Privacy Framework for providers certified under it, or on the standard contractual clauses approved by the European Commission.

How long we keep it

Your rights

Under the General Data Protection Regulation (GDPR) you can ask us to:

• see the personal data we hold about you
• correct data that is wrong or incomplete
• delete your data
• limit how we use your data
• receive your data in a structured, commonly used format
• stop using your data, where you have the right to object
• withdraw consent you have given, where we rely on consent

Send your request to info@hoost.be. How and within what time we respond: we reply within one month of receiving your request. For a complex request we can extend this by up to two months, and we tell you why within the first month. We may ask you to confirm your identity first. Exercising your rights is free.

You can also lodge a complaint with the Belgian Data Protection Authority, or with the data protection authority of the EU country where you live or work.

Security

How personal data is protected (access, storage and providers): only the people at Hoost who need your data for your enquiry or stay can see it. We use providers that encrypt data in transit, the website sends forms over an encrypted connection (HTTPS), and our accounts are protected with passwords and two-step verification where the provider offers it. Copies of identity documents are kept apart and deleted on schedule. No system is completely secure: if a data breach is likely to put you at risk, we inform you and the supervisory authority as the law requires.

Changes to this policy

When the way we handle personal data changes, we update this page and its date.